Delete your GameFlixer account
Last updated: July 24, 2026
You can ask us to permanently delete your GameFlixer account and the personal data attached to it at any time, for any reason. This page explains how to make that request, exactly what gets erased, what we have to keep, and how long it takes.
GameFlixer does not currently have a self-serve “delete my account” button. To request deletion, email us:
gameflixer@aicanadiansolutions.ca
- Send the email from the address on your GameFlixer account (that is how we verify it is you).
- Use the subject line “Delete my account”.
- We confirm receipt, delete the account, and email you when it is done — within 30 days, usually within 7.
Deletion is permanent. Once your account is gone we cannot restore it, your uploads, or your saves.
What is deleted
When your account is deleted, all of the following is permanently erased from our systems:
- Your account record — name, username, email address and your hashed password.
- Your personal ROM library — every file you uploaded, plus its title, system, cover art and metadata. The actual files are removed from private storage, not just hidden.
- Your cloud game saves — all emulator save states synced to your account.
- Your connected sources — the server addresses, access tokens and user IDs for any Jellyfin, Emby or Plex server you connected. GameFlixer never copies your media, so there is nothing else of yours on our servers — but these credentials are wiped.
- Your plan and entitlements — your plan tier, expiry and any unlocked capabilities (cloud saves, ad-free, etc.).
- Your sign-in data — active sessions, “remember me” tokens and any password-reset tokens.
- Remote-play signalling data — the short-lived connection tokens used when you stream your own computer’s games to another device. These already self-expire within minutes; they are cleared with your account.
What we keep, and why
- Payment and tax records. If you ever paid for a plan, we keep the transaction record (amount, date, currency and the Stripe reference) because Canadian tax and accounting law requires it — generally for up to 7 years. Your card details are held by Stripe, not by us; we have never stored a full card number. These records are unlinked from your deleted profile.
- Security and abuse logs. Web-server logs that may contain an IP address are kept for a short rolling window to protect the service against attack, then automatically discarded.
- Anonymous aggregate counts. Numbers such as “how many people played this week”, with no identifier that can be traced back to you.
We do not sell your personal data, and we do not keep a shadow copy of your library. GameFlixer is a player, not a finder — we never fetch or host anyone’s content.
You can also delete things yourself
If you want to remove data but keep your account, you can do it now, while signed in:
- Delete any uploaded ROM from your Library.
- Delete any cloud save state.
- Disconnect a Jellyfin, Emby or Plex server from Connect a source — this deletes the stored token immediately.
Timeline
We action every deletion request within 30 days of receiving it, and in practice usually within 7 days. Backups are rotated on a short cycle, so any residual copies of your data age out of backup storage shortly after that.
Questions
Email gameflixer@aicanadiansolutions.ca. GameFlixer is a product of AI Canadian Solutions.